Returns & Exchanges

At Escentual, we want you to be completely satisfied with your purchase, which is why we offer a straightforward 30-day return policy for unused and unopened products. If your order isn't quite right, our dedicated customer service team is here to ensure a smooth and efficient resolution.

1

Initiate Your Return

Log into your account or contact our support team to request a Return Authorization number and verify your items are eligible for return.

2

Prepare Your Package

Securely pack the items in their original, unopened packaging, ensuring the Return Authorization number is clearly marked on the exterior or included on a note inside.

3

Dispatch the Parcel

Send your package via a tracked postal service to our returns center; we recommend keeping your proof of postage until your refund has been processed.

4

Receive Your Refund

Once our quality control team inspects and approves the returned items, your refund will be issued to your original payment method within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing