Frequently Asked Questions

Everything you need to know about shopping with Escentual

What are your shipping options and delivery times?

We offer several shipping methods including Standard and Express delivery. Standard shipping typically takes 3-5 business days, while Express delivery usually arrives within 1-2 business days after dispatch.

Are your products 100% authentic?

Yes, we are authorized retailers for every brand we stock. All products are sourced directly from the manufacturers to guarantee 100% authenticity and quality.

What is your return policy?

We offer a 30-day return policy for most items. Products must be returned in their original, unopened, and unused condition with all seals intact to qualify for a full refund.

Which payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a unique tracking number and a link to monitor your package's progress.

Do you offer international shipping?

Yes, we ship to a wide range of international destinations. Shipping costs and delivery timeframes vary by country and will be calculated at checkout.